Patients & Visitors

Your Hospital Team

Let us know your concerns. Ask to speak to a department manager. If you wish to speak to someone other than the manager, contact one of the following individuals:

President: (563) 652-4020

Chief Nursing Officer: (563) 652-4063

Chief Financial Officer/Compliance Officer: (563) 652-4022

Privacy Officer: (563) 652-4023

Corporate Compliance Confidential Hotline: 1-844-744-4004
Corporate Compliance Confidential Fax Number: (563) 652-7765
Corporate Compliance Confidential Email: ComplianceJCRHC@genesishealth.com

Your hospital team is here to serve you. If you feel that the hospital did not address your concerns, you may contact the following:

The Joint Commission

One Renaissance Blvd.
Oakbrook Terrace, IL 60181
(630) 792-5800
(800) 994-6610 (toll free)
E-mail: complaint@jointcommission.org

KEPRO

(800) 752-7014 (toll free)

Iowa Department of Inspections and Appeals

Health Facilities Division
Lucas State Office Building
Des Moines, IA 50309-0083
(515) 281-4115
(877) 686-0027 (toll free)
(515) 242-5022 (fax)
E-mail: jberkley@dia.state.ia.us
Website: https://dia-hfd.iowa.gov/DIA_HFD/Home.do

The following are State of Iowa client advocacy groups:

Iowa Department of Inspections and Appeals

Division of Investigations
Medicaid Fraud Control Bureau
Lucas State Office Building
Des Moines, IA 50319-0083
(515) 281-4291
E-mail: jberkley@dia.state.is.us
Website: http://dia.iowa.gov/page15.html

Iowa Department of Elder Affairs

Iowa Long Term Care Resident
Advocate/Ombudsman
236 Jewett Building
914 Grand Avenue
Des Moines, IA 50309
(800) 532-3213

Iowa Protection and Advocacy Services, Inc.

3015 Merle Hay Rd.
Des Moines, IA 50310
(515) 278-2502

Information regarding other agencies may be obtained from and correspondence may be directed to:

JCRHC Administration

700 West Grove St.
Maquoketa, IA 52060
Phone: (563) 652-4020
Fax: (563) 652-4073
E-mail: InfoJCRHC@genesishealth.com