Q. Why don’t I get an itemized statement with my bill?
A. JCRHC is working to reduce health care costs so JCRHC does not routinely send out itemized statements. If you would like one, however, please call the Patient Financial Services at (563) 652-2474 and we would be glad to provide you with one at no charge.
Q. You billed the wrong insurance company. Who do I call to get this corrected?
A. Please call the phone number on your statement, (563) 652-2474, Monday through Friday, 7 a.m. – 4 p.m. and we will be glad to update your insurance information and resubmit the claim as necessary.
Hospital Tip: Please be sure to provide the most updated insurance information (i.e. current insurance card and driver’s license) at the time of admission. This will greatly assist in filing accurate and timely billing claims.
Q. What if I cannot pay the full amount of my bill when I receive my statement?
A. If you worry that you may not be able to pay for your care, we may be able to help. A variety of options are available, including payment arrangements, financial assistance, etc. Please contact us at (563) 652-2474, Monday-Friday, 7 a.m. – 4 p.m.
Jackson County Regional Health Center is also pleased to offer additional financing options for your convenience from GreenState Credit Union.
Q. Who do I call if I have a complaint regarding the service I received at JCRHC?
A. JCRHC is committed to providing excellent service to our patients. If you are less than satisfied with the service you received at JCRHC, please call (563) 652-2474 during regular business hours so that we may hear your concerns and address them as appropriate.
Q. Is JCRHC in network with my insurance company?
A. JCRHC has multiple contracts with insurance companies, including, but not limited to, Medicare, Medicaid, Blue Cross of Iowa, United Healthcare commercial insurance, etc. You must contact your own insurance company to find out if we are in network as a participating provider.
Q. Why did I receive a separate bill from a doctor when I only received services at JCRHC?
A. Consultation with specialty physicians or other healthcare professionals is sometimes required in the course of treatment; for example, radiologist interpretation or emergency room physicians. You may receive a separate bill from those providers for the services they provided. Any questions regarding these separate billings should be directed to the phone number listed on their bill.
Q. Why doesn’t my statement from JCRHC match my Explanation of Benefits from my insurance company?
A. JCRHC will bill facility services separate from professional (doctor) services to your insurance carrier. Therefore, you will receive multiple Explanations of Benefits in the mail, and the combination of those should equal the statement from JCRHC.
Q. What forms of payment does JCRHC accept for services?
A. We accept cash, money orders, personal checks, and credit cards.
Q. Why do I have a higher out of pocket expense for a procedure done at JCRHC than if I had it done at my family doctor’s office?
A. It is important to know your insurance plan’s coverage and benefit payments. Most patients have deductibles that must be met before their insurance will cover services. In some cases a deductible will be applied to non-emergency procedures performed in a hospital, whereas the deductible will be waived for the same procedure performed in an office setting. It is always a good idea to call your insurance carrier prior to any procedure to find out how they will process your claim.
Q. Who is responsible for calling my insurance company to pre-certify my hospital visit or procedure?
A. JCRHC will assist in the process to pre-certify hospital visits as a courtesy to our patients IF we have the information to do so. Please note that it is the insured’s or policy holder’s responsibility to ensure that pre-certification has been done, as failure to pre-certify could result in a reduction of benefits paid for that visit or procedure by your insurance carrier. In this situation, JCRHC will expect you to pay the difference. Therefore, it is necessary for you to call your insurance company yourself, or to verify with your provider that pre-certification has been done on your behalf, before your visit or procedure.